Investment in public services has increased dramatically over the last decade, but today's services must respond to new challenges including a low carbon economy, climate change, the rapid pace of technological advances, an ageing population, and the rising demands of service users. These pressures make developing innovative solutions essential. Public services must be designed to meet the complex needs of users while delivering cost efficiencies.
Recent evidence out of the UK, Denmark and South Korea shows that design methodologies can accelerate innovation in the public sector and are aiding the development of better policy along with improving value for money by identifying inefficiencies. As business responds to the public's desire to feel they are getting a personal treatment, these same expectations are being placed on public services. Individuals want to be seen as individuals and this creates additional demand on public services to re-orientate themselves to deal with the complex needs of a person against the ever present challenge of delivering public services universally.
Design led thinking is an approach to public service innovation which, by putting people first, creates solutions that are not only innovative but viable, fit for purpose and desirable to use. Rapid prototyping creates efficiencies by designing out problems early, and the collaborative nature of many design projects can engage public sector workers, frontline staff, and users in the development and delivery of new services.
- Developing high performers in the public sector
- • Senior executives and managers developing their leadership skills
- • Senior managers designing new or improving existing services
For further details on this program, including the Program Agenda, Key Outcomes and Benefits, please Download Brochure